Consumer trust

Have a concern about a financial service? Let us help.

FINTAK escalates consumer complaints to the right people and tracks them until they are resolved.

How it works

Three steps to resolution.

Submit the form below with the provider's name and a clear description of the issue. Your details stay confidential.

FINTAK routes your complaint to the right contact at the provider and, where relevant, flags patterns to regulators.

We follow up until you get a response and measure resolution times, data that raises standards across the sector.

Submit a complaint

Fields marked required help us act on your complaint. Everything you share is treated confidentially.

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Your name

Phone (optional)

Financial service provider

Type of service

When did this happen?

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Describe what happened

What outcome are you seeking?

I consent to FINTAK sharing the details of this complaint with the named provider for the purpose of resolution, per the Privacy Policy.

We aim to acknowledge every complaint within two working days.